GENERAL TERMS AND CONDITIONS OF CONTRACTING: Roda Golf Course S.L.U., hereinafter Roda, offers its products and services under the present terms and conditions which it is your responsibility to read and accept before formalising any reservation. If you have any questions, please do not hesitate to contact us: Roda Golf Course S.L.U. CIF B-73413981 and registered office at Ctra. F-27 San Cayetano-Los Narejos, s/n. Urb. Roda Golf & Beach Resort, 30739. San Javier, Murcia (Spain), contact email: golfcourse@rodagolf.com and phone: +34 968 173 093 Once you have made and paid for a reservation, it is understood that you have accepted these Terms and Conditions for all legal purposes. If you do not agree with these Terms and Conditions, please refrain from using this website, from registering on it, or from contracting any of the products and services offered. These Terms and Conditions may be changed (updated) at any time without prior notice. The modified (updated) versions of the Terms and Conditions will appear on this website and will be immediately applicable. You are responsible for reviewing them on the occasion of each purchase of the services offered by Roda on this Web site. Each booking will be governed by the Terms and Conditions in force at the time the booking was confirmed. BOOKING: The process of purchasing and placing your order can be carried out in very simple steps. You need to be registered and/or authenticated on the website in order to make your reservations. If you are registered, you will be able to view details of the orders you have placed on our site while logged in, as well as to request their cancellation or modification. The user who makes the reservations and pays the total amount of the order does so on behalf of and with the consent of all persons for whom the reservation is completed. Before paying for your order you must confirm the details of all bookings included in the order. If you do not agree, you have the possibility to modify your details as well as to add and/or delete bookings in the order. Once your booking details have been confirmed and the order has been paid for correctly, the booking will be firm and any modification will have to comply with the provisions of the Modification and Cancellation section. Depending on the type of booking, type of client, season, timetable or other variables, the system will ask for part (generally 5%) or all of the booking in advance. In case the payment attempt is unsuccessful, you will be given the possibility to retry the payment. If this is not possible, the system will cancel the request and the booking will have to be restarted. The following payment methods can be used online: Visa, Visa Electron, MasterCard and Maestro. These payment methods are immediate, secure and confidential and will be made through secure payment gateways. Once a booking has been made and payment has been confirmed, you will receive a confirmation e-mail (please ensure that you enter your e-mail address correctly) immediately after making your booking. This confirmation will be sufficient proof of contracting the service. The booking process will be formalised in Spanish, although it is possible that the booking website will detect your language and translate it simultaneously. CANCELLATION OR MODIFICATION OF A RESERVATION: You will be able to modify a confirmed booking in terms of the date or time of the booking as well as the number of players (upwards or downwards), up to 48 hours before the date of the booking. The modifications will in fact be simultaneous confirmations and new bookings, so until the corresponding incremental amount is paid, if applicable, or the new booking with the requested modification is confirmed by email, the previous booking will not be considered cancelled. In any case, a booking may only be cancelled or modified with a minimum of 48 hours' notice. With a shorter notice the modification will not be possible and the conditions of the reservation will not be refunded or modified. Modification before the deadline indicated will not entail any additional cost (without prejudice to any increase in price that the new reservation may entail with respect to the original reservation that is modified). Cancellation, on the other hand, will entail the loss of part of the price already paid, depending on how far in advance the cancellation is made. Specifically, the cancellation refund policy is as follows: - 100% refund of the reservation fee for cancellations with the notice indicated below, depending on the number of players: - 1 to 8 players: 48 hours - 9 or more players: 7 days After this date, there will be no option to refund or move the booking to another date. The modification or cancellation of a confirmed reservation can be done by any of the following means: - If you are a registered user, you can do it through the management of My Orders. - If you are not a registered user or do not wish to use the mechanism indicated, you may send the request for modification or cancellation in advance to golfcourse@rodagolf.com from the email address registered in the reservation, identifying the confirmation code of the reservation being modified or cancelled. Any amount to be refunded as a result of the cancellation or modification of a reservation will be made, in general, by the same means by which the deposit was received at the time it was formalised. RULES FOR THE USE OF THE FACILITIES Players must attend to and respect the instructions received from Roda Golf employees, as these, in the performance of their duties, represent the Management Bodies, and their mission is to ensure that the instructions issued by them are complied with. 1.- OPENING HOURS Reception Shop: Monday to Sunday from 8.00 to 17.30 in winter and from 8.00 to 18:30 in summer. Golf course: Monday to Sunday, from 8.00 am to 6.00 pm in winter and from 8.00 am to 8.00 pm in summer. All opening hours may be modified by the Management and will be available to customers at the Club House offices or on the rodagolf.com website. 2.- MAINTENANCE AND CARE OF THE FACILITIES All players must: - Replace "chops" in the fairway and on the tees. - Rake the bunkers and then place the rake in its proper place. - Fix ball impacts on the green. - Mark the ball on the green with suitable markers or coins avoiding marking the ball or tearing the green with tees or other sharp objects. - Do not distort the hole when removing or replacing the flag. To this end, avoid taking the ball out of the hole with the putter. - Do not take practice swings by pulling out divots, especially on tees and fairways. - On the driving range, practice balls must always be played from within the area marked out for this purpose and in the direction of the flags or distance signs. - Smoking is strictly forbidden in the vicinity of wooded areas. Regarding buggies and trolleys - Players must follow the indications for the passage of buggies and trolleys and must drive along the established paths, respecting, in any case, the areas marked with ropes or signs indicating the passage of buggies and trolleys. - Players must follow the signs on the course for such use. - Cars must be occupied by a maximum of two people and under no circumstances may they be driven by children under 16 years of age. - Groups using cars do not have preference over other groups. - It is strictly forbidden to manoeuvre cars on the tees and within 20 metres of the tee boxes. 3.- PLAYING REQUIREMENTS All players must be in possession of a valid licence issued by the federation or competent body of their country of origin. The maximum handicap allowed for Ladies is 36 and for Gentlemen 28. In any case, Roda reserves the right to deny access to the golf course if a golfer's level of play is not sufficient to maintain the appropriate pace of play on the course, regardless of his or her official handicap. Requests for game time reservations may be made as far in advance as desired for members of the sporting scheme and golfing members, stating full names of all players and time requested. Matches of more than four players are prohibited. Roda reserves the right to complete the match in the event of a booking of less than 4 players. The order of the holes of the established course must be followed and not played arbitrarily, skipping holes or changing the course. All players, both in and out of competition, shall avoid slow play, shall play without undue delay and in accordance with any guidelines that may be laid down by the Committee. They shall at all times heed any instructions that the Marshall may give them in this respect. In order not to lose their position on the course, the Marshall may if necessary carry out such time controls as he considers appropriate and shall have the authority to regulate play at his discretion. In any case: - A fairway shall be given when a player is looking for a ball and the next group is waiting to hit their shot. - The ball shall also be given way when one or more holes have been lost in relation to the preceding match. - When there is a saturation of players on the course, the courtesy rule will be applied on par 3s. - No repeat shots or practice shots on the course, especially when there is a player or party behind on the same hole. Players must cooperate to ensure that the course is kept in a perfectly clean condition. Therefore, players must use the litter bins provided on the tees and must not leave any objects such as drinks cans, paper, cigarette butts, etc. outside them. Players must avoid all types of attitudes, gestures, words or tones of voice not in accordance with the rules of etiquette involved in the practice of this sport. Players, both in and out of competition, must obligatorily follow the instructions established by the Club for the temporary or definitive suspension of play and evacuation of the pitch in the event of a thunderstorm and danger of lightning. 4.- ETIQUETTE - All caps must have a visor which will be worn on the front and only caps recognised as golf equipment will be accepted. - All shirts must have a collar, either long or short sleeved with the exception of collarless shirts specifically designed for golf. - The wearing of shirts outside the trousers is prohibited, with the exception of shirts that are designed to be worn on the outside. - Rugby or football shirts are prohibited, as are shirts with logos, slogans, numbering or designs unrelated to golf equipment. - Long trousers must be designed and appropriate for golf. - All types or colours of jeans, military style trousers, combat trousers (with many pockets) or camouflage, ripped, or tracksuit bottoms are strictly prohibited. - Shorts, training or athletic shorts are strictly forbidden. - Only shoes designed for the purpose of playing golf with rubber spikes are permitted. Sandals or any other variety of footwear are not permitted. - Ladies must conform to the dress code in all respects therefore collarless shirts/tops must have sleeves and sleeveless shirts/tops must have collars. - Mobile phones must remain switched off except when it is necessary to make an emergency call. In such a case, please do so with appropriate discretion. - These rules apply to all golfers. Those not dressed appropriately will be refused access. - All staff are authorised to require any golfer whose dress is not in accordance with the code to leave the course. - Please avoid compromising situations as golfers who are uncooperative or abusive to staff will be asked to leave the premises. 5.- ADVERSE WEATHER CONDITIONS If the course has to be closed on the day of play due to adverse weather conditions, we will find an alternative tee time or offer you a rain voucher. If you have a golf voucher please remember to bring it with you on the day of play. 6.- RIGHT OF ADMISSION RESERVED Roda reserves the right to ask anyone who does not comply with these Terms and Conditions to leave the facilities or to refuse access to the facilities.